Hands-on training on EMS, ITSM, and SIEM platforms — led by our EMS Head, with 22+ years of implementation experience. Delivered onsite, remote, or in hands-on labs, in India and internationally. Need just the lab, or just the infrastructure? We do that too — independently of the training program.
Our training team is built from engineers who've done the real work — implementation, operations, and solution design — across EMS, ITSM, and SIEM platforms, not instructors reading from a slide deck. Between them, the team has personally trained 1,500+ professionals through 50+ corporate sessions for domestic and international clients, including live, lab-based programs delivered onsite in Dubai and Addis Ababa, Ethiopia, alongside 150+ project implementations across CA/Broadcom, HP/Micro Focus/OpenText, and SolarWinds ecosystems. Training is built into every project we deliver: client teams are trained to operational self-sufficiency as a standard part of implementation, not an afterthought.
Each track reflects hands-on implementation depth, not just familiarity — available onsite, remote, or as hands-on lab sessions.
NNMi, NNM iSPI (Traffic, QA, NPS), Network Automation, OBM, SiteScope, APM, Universal Discovery & UCMDB, ZENworks, Asset Manager.
Service Management Automation X (SMAX) administration and development — workflow design, forms, and business rules.
OpenText ArcSight (ESM, Logger, Connector), Splunk, Privileged Access Management — OpenText PAM, CA PAM, Delinea.
CA UIM (Nimsoft), DX Spectrum, DX NetOps (Performance & Flow Analysis), CA ITCM, CA ITAM, Service Desk & Catalog, CA BSI.
PostgreSQL, MSSQL, and Vertica — administration and query fundamentals for EMS/ITSM backends.
Jasper Reports, Crystal Reports, and Grafana — building operational dashboards and custom reports.
Delivered at your facility or in a live production environment — including international onsite delivery in Dubai and Addis Ababa.
Live, instructor-led remote sessions for distributed teams — already delivered for clients across the UK, USA, and India.
Structured lab environments for practical, do-it-yourself learning — the format used for the majority of our sessions.
Training, lab access, and infrastructure are three separate things we offer — bundled or standalone.
Structured training combined with dedicated lab access and certification-track guidance — onsite, remote, or hands-on lab.
Book a training program →Already trained, or just need a sandbox? Rent a dedicated lab environment — ServiceNow, ArcSight, SMAX, NNMi, and more — without the training program attached.
Ask about lab access →Need infrastructure, not training or a lab? Rent our servers on flexible terms for your own POCs, staging, or testing — pre-configured or blank, your choice.
Ask about server rental →A sample of sessions delivered — full history available on request. Government and PSU client names are withheld pending disclosure approval.
| Tools Covered | Client | Region | Participants | Format |
|---|---|---|---|---|
| CA Service Desk & Service Catalog | Siinqee Bank | Africa | 30 | Live production |
| CA Spectrum | Independent Professional | Europe | 13 | Hands-on lab |
| CA Service Desk & Service Catalog | Kuwait Professionals | Middle East | 5 | Hands-on lab |
| OpenText ArcSight (SIEM) | Government / PSU | India | 5 | Hands-on lab |
| OpenText ArcSight (SIEM) | LTIMindtree | India | 13 | Hands-on lab |
| CA Spectrum (DX NetOps) | Capgemini | India | 10 | Hands-on lab |
| Network Ops (NNMi, Traffic, QA, NPS) | Government / PSU | India | 20 | Client's own lab |
| SMAX, NNMi, OBM | Government / PSU | India | 25 | Live production |
| SMAX | Government / PSU | India | 12 | Live production |
Tell us which tools and how many participants — we'll put together a training plan within one business day.